Privacy Policy
Last updated: November 29, 2025
Oraya operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (hereinafter, the "Services"). Oraya is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, purchase, or otherwise transact with the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this privacy policy carefully. By accessing and using our services, you acknowledge that you have read this privacy policy and understand how we collect, use, and disclose your information as described in this privacy policy.
The personal information we collect or process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable so that it does not identify you or is not reasonably linked to you. We may collect or process the following categories of personal information, including inferences derived from that personal information, depending on how you interact with the services, where you live, and to the extent permitted or required by applicable law:
Contact details, including your name, address, billing address, delivery address, telephone number and email address.
Financial information, including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, place in your cart, add to your wish list, purchase, return, exchange or cancel, as well as your past transactions.
Your communications with us, including information you include in your communications with us, for example when you send a survey to customer service.
Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you access or interact with the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly with you, including when you create an account, access or use the services, communicate with us or otherwise provide us with your personal information
Automatically via the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
With our service providers, including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
With our partners or other third parties.
How we use your personal information
Depending on how you interact with us or the services you use, we may use your personal information for the following purposes:
Providing, tailoring, and improving the services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipments, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to tailor and improve the services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other identifiers with anyone.
Communicating with you. We use your personal information to provide you with customer service, respond to your requests, offer you efficient services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil evidence disclosure proceedings, potential or ongoing litigation, or other litigation proceedings, as well as to enforce our terms or policies, or investigate any violations thereof.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this privacy policy. These circumstances may include:
With Shopify, service providers and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, processing and shipping).
We use sales and marketing partners to provide marketing services and send you advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our sales and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and marketing content based on your online activity with different merchants and websites. You can exercise your rights to object to these uses here.
When you ask us, you are sending us a request or otherwise consenting to the disclosure of certain information to third parties, for example to ship you products or through your use of social media widgets or login integrations.
With our affiliates or more generally within our group of companies.
In connection with a business transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, and to protect or defend the services, our rights and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, to provide and improve the Services. In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, specifically to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and your rights, you can consult Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal information here: Shopify Privacy Portal Link.
Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on its use by us or any third party. The inclusion of these links does not imply any endorsement of the content of those platforms, or their owners or operators, unless otherwise stated on the Services.
Children's data
The services are not intended for use by children and we do not knowingly collect…